Version: 1.0

1. Overview

The Multi-Channel Customer Feedback Loop is an advanced AI-powered automation system designed to collect, normalize, analyze, classify, and escalate customer feedback in real time.

This workflow transforms unstructured customer messages into actionable insights, enabling teams to improve customer experience, product quality, and response efficiency.

It is built using n8n , OpenAI, Google Sheets, and Slack, and is fully customizable for any business or support environment.

workflow :

Google sheet Feedback’s :

Dashboard :

Report to Team ( Urgent ):

2. Workflow Objectives

This automation solves the common challenges in feedback management:

• Feedback is scattered across multiple channels
• Manual analysis is slow and inconsistent
• Emotional tone and sentiment are often missed
• Teams respond late to urgent issues
• Insights are not stored in structured format